Privacy policy

LAST UPDATED

1 June 2026

1. About this policy

Family Helper Hub ("we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect when you use our website, request our Free Checklist, purchase a digital product, contact us or interact with our marketing communications.

2. Information we may collect

We may collect information you provide directly to us, including your name, email address, contact message, order details and any information you choose to provide when contacting us. When you make a purchase, payment information is processed securely by our payment service provider and/or ecommerce platform; we do not need to store your full payment-card details ourselves.

3. Information collected automatically

Depending on the tools enabled on the website, we may collect technical information such as browser type, device information, pages viewed, referring pages, approximate location based on IP address and cookie or analytics information. Before launch, the website owner must confirm which analytics, advertising pixels and cookie tools are active and update this policy and cookie consent settings accordingly.

4. How we use your information

We may use your information to deliver the Free Checklist you requested; process and fulfil purchases; provide access to digital products; respond to customer questions; send helpful resources, product updates or marketing emails where you have subscribed or otherwise consented; maintain the security and proper functioning of the website; understand how the website is used; and comply with applicable legal obligations.

5. Email marketing and unsubscribing

When you sign up for the Free Checklist, you may also choose to receive helpful guidance, resources and updates from Family Helper Hub. You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us at contact@familyhelperhub.com. Operational messages required to deliver a requested download or complete a purchase may still be sent where necessary.

6. Sharing information with service providers

We may share personal information with service providers that help us operate the website and deliver our services, such as our ecommerce platform, payment processor, digital product delivery provider, email marketing provider, website hosting provider and analytics provider, where enabled. These providers process information only as necessary to provide their services or as otherwise permitted by law.

7. Payments

Payments for paid products are processed through the payment method made available at checkout. Payment processing is handled by a third-party payment provider and/or ecommerce platform under their own privacy and security practices. Please review the applicable checkout information before submitting payment details.

8. Data storage and security

We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration or loss. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to deliver resources, manage purchases, provide support, meet accounting or legal requirements and resolve disputes. Marketing subscriber information is retained until you unsubscribe or request deletion, subject to any records we must retain by law.

10. Your rights and choices

Subject to applicable law, you may have rights to ask about the personal information we hold about you, request correction of inaccurate information, request deletion or restriction in certain circumstances, withdraw consent for marketing, or object to certain processing. To make a request, email contact@familyhelperhub.com. We may need to verify your identity before completing a request.

11. Children’s privacy

Our website and products are intended for adults preparing for family support. We do not knowingly request personal information directly from children.

12. External links

Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated date at the top of this page will indicate when changes were made.

14. Contact us

For privacy questions or requests, contact Family Helper Hub at contact@familyhelperhub.com.