Refund policy

LAST UPDATED

1 June 2026

Digital product purchases

The Family Support Starter Guide is a digital product. Because digital content is delivered or made accessible after purchase, all purchases are generally final and non-refundable once access to the product has been provided.

Please review before purchasing

Before purchasing, please review the product description carefully to ensure the guide is suitable for your needs. The product page explains what the guide includes, the format of the product and its intended purpose.

Exceptions

Nothing in this policy limits any rights you may have under applicable law. We will review refund requests where required by law or where there has been a verified issue, such as a duplicate payment, receipt of an incorrect digital product, or a technical delivery/access problem that we are unable to resolve after you contact us.

Technical access problems

If you experience difficulty accessing or downloading your purchased guide, please contact us at contact@familyhelperhub.com with the email address used for purchase and your order details. We will first try to restore access or provide the correct file.

How to contact us about a payment or access issue

Email contact@familyhelperhub.com as soon as possible after the issue arises. Please include your name, purchase email address, order confirmation details and a short explanation of the problem.

Chargebacks and disputes

We encourage customers to contact us first if there is a genuine access or payment issue so that we can try to resolve it quickly and fairly.

Contact

Questions about this Refund Policy can be sent to contact@familyhelperhub.com.